35.171.45.91

SUPPORT FAQs

TeamViewer is a web-based software used by Deliverit for remote access to your DPos. We use TeamViewer for training and support purposes. You can download TeamViewer for free here – https://support.deliverit.com.au/

Category: Support-FAQs

Load More

You can easily access this information by going to your Cloud account http://cloud.deliverit.com.au, go to Reports and select Weekly Summary

Category: Support-FAQs

Load More

Log into your Cloud account http://cloud.deliverit.com.au, go to Reports then select Sales. Find the transaction the relevant transaction, then click the dollar sign ($) beside the amount and select OK.

Category: Support-FAQs

Load More

  • Make sure DPOS is up and running – Dpos must be open to receive orders
  • Your server computer or polling PC should have a good internet connection

If Dpos is open and you have a strong internet connection and your site is still down, contact us immediately on 1300 117 117.

Category: Support-FAQs

Load More

Large updates can take between 2-3 days. For small changes can be made same day. For all menu changes contact support on 03 8539 3939 or email [email protected]

Category: Support-FAQs

Load More

We work with third party providers for both Email and SMS marketing.

For email: https://mailchimp.com/

We integrate with a company called MailChimp.

The service is free providing you have no more than 2000 contacts and email no more than 10000 contacts per month.

For SMS: ( https://www.burstsms.com.au/)

We integrate with a company called BurstSMS.

BurstSMS allows you to send 160-character messages (including opt-out message). It costs 7.5c per SMS. It includes an auto opt-out system and allows you to see responses to messages.

We have contact list integration with both MailChimp and BurstSMS so you can seamlessly import contacts from your database.

Category: Support-FAQs

Load More

  • Login to DPOS
  • Go to Maintenance
  • Select Settings and type in the search box ABN
  • Click Edit and Save once done
  • Restart Dpos for the change to take effect
Category: Support-FAQs

Load More

PLU updates need to be pushed online by:

  • From the DPOS Main Screen select ‘Online Ordering’ then select ‘Update Web Prices’
  • Login to Online Ordering Admin http://cloud.deliverit.com.au
  • In the top right-hand corner select ‘Delete Cache’ then refresh your page
Category: Support-FAQs

Load More

In DPOS:

  • Make sure the PLU has been created
  • Go to Maintenance then Settings
  • Look for ‘AutoLoadPLUs’
  • Set a value (PLU) and click Save
  • Restart DPOS
  • Login to Online Ordering Admin – http://cloud.deliverit.com.au
  • Under Settings select ‘Payment Options’
  • Set the PLU for ‘Public Holiday Surcharge PLU’ and tick the calendar on the right side for the days it will be applied.
  • Click Save and then Delete Cache
Category: Support-FAQs

Load More

We no longer sell printer paper, however you can still get Deliverit Supplies here https://www.pos99.com.au/deliverit

Category: Support-FAQs

Load More