Online Ordering Delivery Trends for 2019 The hospitality industry is developing at a very impressive rate, especially the online ordering area. The industry has seen a radical shift in consumer behaviour over the last 4 years. The introduction of third-party aggregators such as Deliveroo, MenuLog and the infamous UberEats have changed the game. Their food delivery services are providing your customers with food in an astonishing low amount of time without the need for any direct interaction with the store. What Does This Mean For The Industry? In Australia, there has been a stunning explosion of food delivery and online ordering services. As our lives get busier and technology get smaller, faster and more user friendly we seek new ways to eat gourmet food, without having to take the time to dine out. This practise has grown beyond a trend and has become a major way of life in our cities. Based on research from Statista, “Online Takeaway” is the largest segment in the food delivery market, with a volume of AU $1,614m in 2017 with this value only going up. This figure doesn’t come as a surprise, with the large growth of the third-party aggregators. Consumers are expanding their home delivery options from traditional quick service restaurants such as pizza, Thai and Chinese food to include all kinds of restaurants. In a bid to get a piece of the country’s billion-dollar takeaway industry we have seen several new start-up business create technologies that are integrated solutions to the entire sector, White Labelled Delivery Solutions While many retailers see the advantages of being able to make more sales without having to increase seating capacity when they use a food delivery service, they are also bearing the cost of the loss of brand recognition and cost concerns when partnering with another company with commission … Continue reading Online Ordering Delivery Trends for 2019